COVIDSafe Update

COVIDSafe Update2021-02-26T15:28:26+10:00

Welcome back!

Last updated: 26 February, 2021

The Australian Sports Museum will reopen to the public from Friday, 19 February 2021.

Our COVIDSafe plan highlights that our highest priority is to ensure the continued health and safety of visitors and staff. We have implemented measures which support physical distancing, increased personal hygiene and cleaning in line with the latest Victorian Government and Department of Health and Human Services guidelines. This means that all communal or shared equipment within the museum will be disinfected and cleaned between every use.

View Australian Sports Museum COVIDSafe Plan.

When visiting the Australian Sports Museum we ask that you abide by the Rules of Play so we can stay safe together:

  1. Clean hands! Maintain a high standard of personal hygiene by washing your hands regularly and using the hand sanitiser stations and wipes provided throughout the museum.
  2. Protect the head. All staff and visitors, aged 12 and above, are encouraged to wear a face mask whilst in congested areas.
  3. Stay at least a couple of cricket bats apart. Please remain at least 1.5m apart from anyone who isn’t in your household. Please follow the floor targets to assist in physical distancing.
  4. Know when it’s time to bow out. If you, or an immediate family member appears to be unwell and is showing known symptoms of COVID-19 – including cough, chills or sweats, sore throat and/or shortness of breath – you will need to reschedule the experience for another time.

Game On!

The Game On Gallery will be open to visitors from Friday November 27. Entrance to Game On will be via timed tickets with all visitors allocated a 30-minute timeslot to enjoy the gallery.

The Rules of Play will be enforced to ensure the maximum safety and wellbeing of all our guests. Two staff members will be inside the gallery to ensure all interactive and shared equipment is sanitised after every use.

Have a question before your visit?

When do tickets go on sale?2021-02-24T15:35:21+10:00

Tickets are now on sale to visit the Australian Sports Museum and take a MCG Tour. You can purchase yours online here.

Do I need to pre-book my ticket online?2020-11-17T10:12:09+10:00

Yes! You must pre-purchase your ticket prior to arriving at the MCG’s, Gate 3.

This is to ensure that visitor numbers are managed to create a COVIDSafe space for both visitors and staff. Bookings are essential, you can purchase your ticket here.

Are you taking school bookings?2021-02-24T13:03:49+10:00

Yes! We are currently taking bookings for the 2021 school year.

If you are interested in booking or have any queries, please reach out via our school booking form here.

Are you taking group bookings for 2020?2020-11-17T10:19:08+10:00

The maximum group size we are currently having in the museum is 10. Visit our group booking page for more information here.

I’m an MCC Member, do I get a discount?2020-11-19T09:24:26+10:00

Yes! We invite all our MCC Members back to experience the new Australian Sports Museum for free until February 28, 2021.

Please note, all Members must pre-purchase their tickets ahead of arriving at the MCG’s Gate 3. You can secure your ticket here.  We will also require proof of MCC Membership on arrival.

Help! I’m not feeling well, can I get a refund on my ticket?2020-11-17T10:49:59+10:00

Yes! If you, or an immediate family member appears to be unwell and is showing known symptoms of COVID-19 – including cough, chills or sweats, sore throat and/or shortness of breath – you need to bow out and opt to reschedule for another time.

You will be able to apply for a refund or ticket exchange by emailing contactus@australiansportsmuseum.org.au. Please note, proof of purchase may be required for any refund, exchange or rescheduling.

 

What days and times are you operating? Are you operating as normal?2021-02-24T15:30:17+10:00

The Australian Sports Museum and MCG Tours are back 7 days a week from Friday, March 12 2021 (excluding AFL match days).

You will need to pre-purchase your tickets here.

Please note the Australian Sports Museum and MCG Tours will not be running on AFL match days, check the dates here.

Is Game On COVIDSafe?2020-11-17T10:26:48+10:00

Yes, Game On will have two permanent staff members stationed to monitor all hygiene and safety practices during your visit.

Each visitor will have a COVID Safety briefing at the beginning of their session, and all activities with shared equipment will be sanitised after every use. Timed tickets are in place to ensure capacity measures are closely monitored and met.

Are MCG Tours running as normal?2021-02-26T08:43:32+10:00

MCG Tours return 7 days a week from March 12, 2021 except for Good Friday, Melbourne Cup and Christmas Day public holidays. In addition to the public holidays, operating hours vary when the MCG holds an event. Click here to check event days.

MCG Tours operate from 10am with the last tour leaving at 3pm. Book your experience here.

Are there any food and beverage facilities open inside the MCG?2021-02-24T13:07:58+10:00

Yes! The Paddock Café is open to visitors from Fridays November 27 between 10.00am to 3.30pm. It is located inside Gate 3, right next to the Australian Sports Museum.

 

Face masks, physical distancing, what are the rules when visiting?2021-02-26T15:34:57+10:00

The Australian Sports Museum will be adhering to the current Victorian Department of Health and Human Services guidelines.

When visiting the Australian Sports Museum we ask you to abide by the Rules of Play.

  1. Clean hands! Maintain a high standard of personal hygiene by washing your hands regularly and using the hand sanitiser stations and wipes provided throughout the museum.
  2. Protect the head. All staff and visitors, aged 12 and above, are encouraged to wear a face mask whilst in congested areas.
  3. Stay at least a couple of cricket bats apart. Please remain at least 1.5m apart from anyone who isn’t in your household. Please follow the floor targets to assist in physical distancing.

 

Can I cloak an item upon arrival at the Australian Sports Museum?2020-11-17T10:34:23+10:00

Unfortunately, there will not be any cloaking facilities provided, except where approval has been given in advance. If you wish to request approval, please email contactus@australiansportsmuseum.org.au.

Please note that at times, wet weather gear may need to be stored to minimise health and safety risk and water damage to the museum. At this time cloaking options may include umbrella covers, self-storage or patron handling.

How will the Australian Sports Museum be contact tracing?2020-11-19T09:30:56+10:00

Upon arrival and exit of the Australian Sports Museum, patrons will be required to scan a QR code for contact tracing purposes. Enabling us to be informed of your exact movements. This data is captured in accordance with MCG Privacy Policies and will be disposed of after 28 days, as outlined by the Victorian Department of Health and Human Services. After this time, all records will be deleted.

What measures and standards of cleaning are in place to keep the public safe?2020-11-17T10:37:40+10:00

The Australian Sports Museum’s highest priority is to ensure the continued health and safety of visitors and staff. We have implemented measures to assist in physical distancing, increased personal hygiene and cleaning in line with the latest Victorian Government and Department of Health and Human Services guidelines.

This means that all communal or shared equipment within the museum will be disinfected and cleaned between every use.

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